When a caller calls into Grace's phone system they have an option to search for staff members by name. In order for this to work each staff member needs to do the following.
Go to your voicemail menu by opening 3CX and dialing 999
Enter your voicemail PIN number followed by # key (If you are unaware of your pin please submit an IT help desk request)
Go to the options menu (‘9’ key).
Press ‘5’ key to record the self ID message.
Record your name only, i.e. “Jon Raves.” followed by pressing #.
